Contact us

We are located over 4 sites:

Lister House Surgery	Lister House at Coleman Street	Oakwood Medical Centre	Lister House at Chellaston
207 St Thomas Road Pear Tree Derby DE23 8RJ	Coleman St Allenton Derby DE24 8NH	Danebridge Crescent Oakwood Derby DE21 2HT	Fellow Lands Way Chellaston Derby DE73 6SW
Mon-Fri 8am-6.30pm	Mon-Fri 8am-6pm	Mon-Fri 8am-6pm	Mon-Fri 8am-6pm

Lister House patients can choose to attend appointments at any of our four sites across Derby.

• Online

  Find out about managing your health online
  
  Start using online services

• Phone and email

  Reception
  01332 271 212
  
  Out of hours
  111

• Email

  ddicb.listerhouse@nhs.net

Our email is intended for routine administrative enquiries only. Please do not send clinical queries or attachments to the email address as these will not be responded to. If you have a clinical query or concern. Please contact the practice using an online form, by phone or in person.

Feedback

We really appreciate receiving your feedback. We use it to focus on the things that matter the most to our patients, carers, and their families.

Tell us about your recent experience using the page below:

Feedback

Complaints

We recognise that there can be circumstances when we make mistakes or could improve the way that we work.

If you feel that we have not met your expectations or have still not resolved your issue you can make a formal complaint by visiting the page below:

Complaints

Extended hours

We may also offer some appointments during our extended hours.

• Monday to Friday, 6:30pm to 8pm, excluding bank holidays
• Saturday, 9am to 5pm

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Accessibility and parking

Wheelchairs and step free access 

Step free access is available at all sites. Where there are consultation rooms upstairs, they are accessible using a lift. 

For patients who need a wheelchair, these are available on request from reception at all sites.

Disabled parking

• Disabled parking spaces are available at all sites, although there is limited availability. 
• Pear Tree: 3 spaces available 
• Chellaston: 2 spaces available 
• Coleman Street: 4 spaces available  
• Oakwood: 1 space available

Induction loops 

Induction loops are available at all sites for patients who are hard of hearing. 

Disabled toilet facilities 

Disabled toilet facilities are available at all sites. 

Assistance dogs

Only assistance dogs are allowed inside the practice. All other dogs must be left outside.

Related information

Appointments

Prescriptions