Skip to main content

Feedback

We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

Giving feedback

To provide feedback:
– take part in the Friends and Family Test (positive included)
leave a review on the NHS website

Google Reviews

We’d appreciate it if you could leave us a review on Google at the branch site which you attend most.

Here are the links to each site’s google review page:
Lister House Pear Tree Google Review
Lister House Chellaston Google Review
Lister House Oakwood Google Review
Lister House Coleman St. Google Review

Complaints

We recognise that there can be circumstances when we make mistakes or could improve the way that we work.

If you feel that we have not met your expectations or have still not resolved your issue you can make a formal complaint by visiting the page below:

Complaints

Page published: 6 August 2026
Last updated: 6 August 2026