Appointments

Top tips for requesting an appointment

Please do…

• Only describe one problem per form
• Check the patient’s details are correct
• Explain the problem clearly and give relevant details
• Add photos if appropriate (e.g. rashes or skin problems)
• Keep your phone with you so we can contact you easily, we will try to call you twice before closing your request

Please don’t…

• Put more than one problem on the same form
• Submit multiple forms about the same problem on the same day
• Use your own details if the form is for someone else (e.g. your child)
• Use rude or inappropriate language
• Send photos of intimate areas unless specifically requested by a clinician

Need help? If you are struggling, please call the practice or come to reception.

Important to know

• Your form will be saved to your medical record
• We may not always contact you at your preferred time or by your preferred method. This is to make sure that we can offer you the care that you need as efficiently as possible
• If you are added to a waiting list, you will be seen as soon as an appropriate appointment becomes available

Please keep your phone with you as we may text or call you to offer an appointment, treatment or advice.

Extended hours

We may also offer some appointments during our extended hours.

• Monday to Friday, 6:30pm to 8pm, excluding bank holidays
• Saturday, 9am to 5pm

Cancelling or changing an appointment

Please make every effort to keep your appointment. If you are unable to make it, please cancel it as soon as possible, using one of the methods below, so that it can be reallocated to another patient in need. Your help will avoid a significant waste of NHS resources and is much appreciated.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• use the GP online system: SystmOnline
• phone us on 01332 271 212 during opening times

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Home visits

Housebound patients who wish to book a home visit should call the surgery to be assessed. Please call us on 01332 271212.

Related information

Health A to Z

Sick notes

Test results