Aims and Objectives
Lister House Surgery is committed to providing a high-quality, accessible, innovative, and patient-centred general practice (GP) services to our local population across our sites at Lister House, Lister House Oakwood, Lister House Chellaston and Lister House Coleman Street. Our purpose is to deliver accessible, comprehensive, and compassionate healthcare, tailored to the needs of our diverse community.
Our Vision
Our vision is to be the practice of choice – collaborating with patients and local partners to deliver services that meet the evolving needs of our patients and reduce health inequalities
Our Values
- Compassion – We treat every person fairly, and with kindness, dignity, and respect
- Accessibility – We ensure our services are inclusive, timely, and easy to use
- Innovation – We seek out better ideas and new approaches to improve care
- Accountability – We are open, responsible, and committed to continuous improvement
- Teamwork – We collaborate, support each other, and achieve the best outcomes together
Our Aims and Objectives
- To provide safe, effective, and evidence-based medical care for individuals and families in our catchment area.
- To ensure timely access to GP services, including appointments, advice, and referrals as appropriate.
- To uphold the principles of equality, dignity, and respect in all patient interactions.
- To promote health education and preventative measures to reduce illness and enhance quality of life.
- To work collaboratively with other healthcare professionals, social care services, and voluntary organisations for holistic patient support.
- To continuously assess and improve our services through patient feedback, staff development, and clinical governance.
Our Services
Lister House Surgery offers a broad range of primary care services, including but not limited to:
- Routine and urgent GP consultations
- Health checks and screening programmes
- Chronic disease management (e.g., diabetes, asthma, hypertension)
- Child and adult immunisations
- Women’s and men’s health services
- Minor surgery and wound care
- Mental health and wellbeing support
- Travel advice and vaccinations
- Health promotion and lifestyle advice
- Referrals to specialist and hospital services when required
Patient-Centred Approach
We place patients at the heart of everything we do. Our team is dedicated to treating all individuals with compassion, sensitivity, and confidentiality. We encourage active patient involvement in their healthcare and decision-making, and we value feedback as an essential tool for continuous improvement.
Accessibility and Inclusivity
Lister House Surgery is committed to ensuring our services are accessible to all, regardless of age, disability, gender, ethnicity, religion, or socioeconomic status. We endeavour to make reasonable adjustments to meet the needs of our patients and to provide interpretation services where necessary.
Continuous Improvement
We regularly review our clinical practices, policies, and procedures to ensure we meet the highest standards of care. Our staff participate in ongoing training and professional development, and we encourage a culture of openness, learning, and innovation.
Contact and Feedback
We welcome feedback from our patients and the wider community, which helps us to improve our services. For further information or to share your views, please contact the surgery directly.
This Statement of Purpose reflects our ongoing commitment to the health and wellbeing of the population we serve.