Appointments

Please do…

• Only describe one problem per form
• Check the patient’s details are correct
• Explain the problem clearly and give relevant details
• Add photos if appropriate (e.g. rashes or skin problems)
• Keep your phone with you so we can contact you easily, we will try to call you twice before closing your request

Please don’t…

• Put more than one problem on the same form
• Submit multiple forms about the same problem on the same day
• Use your own details if the form is for someone else (e.g. your child)
• Use rude or inappropriate language
• Send photos of intimate areas unless specifically requested by a clinician

Need help? If you are struggling, please call the practice or come to reception.

Important to know

• Your form will be saved to your medical record
• We may not always contact you at your preferred time or by your preferred method. This is to make sure that we can offer you the care that you need as efficiently as possible
• If you are added to a waiting list, you will be seen as soon as an appropriate appointment becomes available

Our clinicians may ask you if they can use ‘ambient scribe’ technology to record your consultation using Heidi during your consultation. This will allow them to focus on listening to your concerns without having to type long lists of notes.

Your data will not be stored for any longer than it is needed to enter your medical record and clinicians must check the notes before saving them to ensure they are accurate.

You can decline the use of this technology at any point during your consultation and the clinician will not use it without your explicit consent.

To find out more about how your data is used, please visit:
https://www.heidihealth.com/en-gb/safety