Complaints
We aim to provide you with the best possible medical service.
We also recognise that there can be circumstances when we make mistakes or could improve the way that we work.
Most problems can be sorted out quickly and easily, often at the time they arise.
If you feel that we have not met your expectations or have still not resolved your issue you can make a formal complaint.
The best way to do this is to submit a complaint in writing, as soon as possible after the event. This will enable us to investigate your concerns and find an appropriate resolution.
Making a Complaint
To make a complaint, please fill out our complaints form:
Patient Complaint Form
If you are struggling to complete a form, you can contact the surgery for support.
Confidentiality
All complaints must be treated in the strictest confidence.
Where the investigation of the complaint requires consideration of the patient’s medical records, the practice manager must inform the patient or person acting on his or her behalf if the investigation will involve disclosure of information contained in those records to a person other than the practice or an employee of the practice.
The surgery must keep a record of all complaints and copies of all correspondence relating to complaints but such records must be kept separate from the patient’s medical records.
The surgery has an annual review of complaints received within the year and the learning issues or changes to procedures which have arisen are documented.