Please contact the hospital department or organisation you have been referred to for an update. They will be able to advise you of the current waiting times and when you can expect to be seen.

NHS e-Referral Tracking

If your doctor has referred you to a specialist for further care you will be asked to book your appointment using the ‘NHS e-Referral’ system.

You will receive a letter from us within 2 weeks giving details of how to book your appointment and any passwords you may need.

To track your e-Referral you will need the following details to log into the e-Referral website:

  • Your date of birth
  • Reference number – this will be on the first page of your letter
  • Password – this will be on the second page of your letter

To track an e-Referral, click here.

Waiting for hospital appointments?

The My Planned Care website supports people waiting for a hospital appointment, operation or treatment, and gives you advice and support while you wait. This includes access to average waiting times at your local hospital and other useful advice and local services.

Patients can check the website of their allocated hospital for any information they may need before contacting their hospital or GP practice. Carers, friends, relatives and NHS teams can also see this information and, if needed, help guide people through the detail.

The site is easy-to-use and updated weekly with other advice and information on how to manage pain, keeping healthy, looking after their mental health, accessing financial help and other local support services. The site can also help you to prepare for your appointment or operation, including practical suggestions about how to manage symptoms and help prevent these from getting worse.

Requesting a Referral

If you wish to request a referral, please complete an administrative e-consult.