Online Consultation

How to use eConsult 

eConsult allows you to get medical advice from one of our clinicians (doctors & nurses) about general health concerns without needing to book an appointment. 

Fill out our form to receive a response usually within 3 working days (Monday – Friday excluding Bank Holidays). You can use eConsult to ask about general symptoms such as pain, tiredness or dizziness. You can also upload photos for the clinician to review if you are enquiring about something visible. 

Please take the time to be as detailed as possible when completing the form in order to get the right support. After reviewing your enquiry a clinician will respond to you via email or text. If you feel your condition cannot be addressed without speaking directly to a clinician, please call the surgery to arrange an appointment.

Please note if you are completing an eConsult on behalf of someone else you will need to complete the form under their name so we are able to locate their patient file. eConsult is not a way to book an appointment, please call or visit the surgery if you would rather speak to a clinician. 

eConsult is available between the hours of 08:00-20:00 Monday - Friday and 09:00-13:00 Saturday until capacity is reached for that day.
Please be advised that the eConsult service will not be available to use during Bank Holidays.

*The Practice holds the right to alter response times or close the service depending on demands facing General Practice.

Making the most of your eConsult

In order to make the most of your eConsult we have put together the following guidelines. Please read the following guidance before submitting your eConsult in order for our clinicians to fully understand your query and for you to receive a satisfactory response.

• Select the most appropriate section for your query for example; rash/spots (only if you are able to supply a clear photo), or urinary tract infections in adults. Please don't submit an eConsult via the general advice template.
• If used correctly, eConsult should help us to resolve your query more efficiently. Incorrect or incomplete eConsults may result in further delays to your query, as we may need to request further information from you and/or request a resubmission with the relevant information
• Browse the self-care and self-help section for common minor conditions that may not require an appointment with a clinician
• Be as detailed as possible with your query or request, but please be clear and concise – the more relevant information we have, the easier it is to decide how best to get you the help or response you need
• Please avoid using 1 online form for multiple problems
• Please always contact the surgery when you change your mobile or landline number, to enable our response to reach you successfully
• Please don't submit an eConsult via the general advice for an unwell child
• Unless you are requesting a routine repeat contraceptive pill please call to book an appointment for all other contraceptive enquiries. Unfortunately, we are unable to remove these options from the eConsult website
• For ongoing problems, please specify the clinician or team member that has been caring for you, this helps with continuity of care. Where possible we will always try and forward your query to that clinician. If that clinician or team member is not available your query will be allocated to the next available appropriate team member
• If eConsult directs you to ring 111 or 999 or attend A&E, please follow the advice given, and do not try and resubmit your eConsult by providing different answers to the questions
• Please don’t worry if you are unable to complete an online eConsult – please telephone or attend the surgery and our reception or call centre teams will be pleased to assist you
• For further information and FAQs please visit eConsult’s FAQ page.

Please select the practice site you would like and complete the online form.